Help & Information

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Getting Started

What is on demand storage?

Our on demand storage services provide you with containers, packing supplies, pick-ups at your convenience, and drop offs of your items at the touch of a button, all while you sip a cup of coffee from your couch! We simplify the whole storage process. You never have to visit a storage facility again!

How does Box&Co work?

Our process is simple, quick and can be done straight from our website! You can also call us directly for personalized services!

Click on any of the BOOK NOW buttons on our website and you will be prompted to place an order and create an account with login information. When placing an order, you can customize by choosing the number of containers and/or bulk items that you may need to store. You can also select the number of containers and/or bulk items that match one of our package deals! Once you select your items, you can schedule a delivery time for a member of our Box&Co "Box Team" to deliver your containers.

When an order is placed, we will deliver empty, bar-coded containers, security zip-tie locks (combination locks are also available for purchase when placing an order) and a Box&Co welcome packet – which includes an inventory form and other helpful information.

After we deliver your containers, you can pack them however you like and inventory them through your account on our website. You can even take a picture of the container or item and upload them through your account directly to the item.

If you don't want to use our website to track and retrieve your inventory, you can keep a list at home of the items you have stored with us and call us at 1-855-NYBOXCO to select which items you want delivered back to you.

The inventory list is also where you will select containers or items to be delivered back to you when you need them. Just log into your account and pick the containers you want retrieved and select a delivery date and time through our website or call us at the number above and we will be happy to send your boxes back to you! We can return all of your boxes or just the ones you need at any given time. You can also pre-schedule a pick up time when you place your order and reschedule it if necessary.

How can I see my items online?

To access your inventory, go to and click on the “log in” button at the top right hand corner of our home page. Use the log in credentials you created for your first order and you will be brought to your inventory page. There you can view the items that you currently have with you and the items that are with Box&Co. From there, you will be able to view your inventory and select which boxes you want delivered back to you.

Can I change or cancel my reservation?

You can change or cancel your reservation by logging into your account or visiting our contact us section on the website. You can also change or cancel a reservation by calling us at 1-855-NYBOXCO.

We ask that you provide us with at least 24 hours notice, should you need to change or cancel your reservation. If you cancel or change your reservation within 8 hours of your appointment, you will be charged a $10 service fee.

Any appointment that has not been cancelled but cannot be completed due to a customer's non-responsiveness will incur a failed delivery charge of $25.

How much time do I have to pack up my belongings after I receive my containers?

We will give you two weeks to schedule a pick-up after we drop off your containers. If you do not schedule a pick-up of the empty containers within two weeks, we will assume that you want to keep the containers and you will be charged $20 for each large container and $15 for each medium container that you keep. We encourage all of our customers to make their drop off and pick up reservations as soon as possible to ensure you can get your preferred time.

Will you wait while I pack my containers?

Our Box Team will wait 15 minutes while you pack your containers. If you need more time, schedule a pick up through our website and we will come back another day. No worries!!

Do you provide packing supplies?

Yes. We have bubble wrap and packing tape available for you to order at the same time you order your containers. We will deliver your requested packing supplies at the same time as your scheduled drop off of containers. Please see our price list for packaging materials.

Will you pack my containers?

Sorry, but we don't offer packing services to our customers. If you need help with packing please call or email and we will refer you to a reliable company.

What times can I request to have my boxes delivered?

The Box&Co team is at your service 7 days a week during the following times:

Monday 8:00am - 7:00pm
Tuesday 8:00am - 7:00pm
Wednesday 8:00am - 7:00pm
Thursday 8:00am - 7:00pm
Friday 8:00am - 5:00pm
Saturday 10:00am - 4:00pm
Sunday 10:00am - 4:00pm

What are your pick up and delivery dates?

Delivery and pick up are available 7 days per week.

What days are you closed and do not deliver?

Box&Co is open and delivering every day except for the following major holidays:

How quickly can I have access to my items in storage?

Normal delivery times are between 36-48 hours from time of request, but if you need quicker service we can easily accommodate an expedited delivery for a flat fee of $50.

Who is handling and delivering my containers?

All of our drivers and self storage personnel, the Box Team, are thoroughly background and DMV checked. Each member of our Box Team undergoes training to offer you the best customer service possible. We have over 20 years experience in storage, security, and excellent customer service relations.

Storing with Box&Co

How will I know if my Containers are secured?

We deliver complimentary zip-tie locks with your containers when we drop them off. Once you are finished packing, you will lock each of your containers. If you would like to use combination locks on your containers instead, we offer them for purchase when you place your order. You can also secure your containers with your own locks as well. When we deliver commercial grade cardboard containers, we provide security tape to lock your containers. We require you to sign directly on the tape to ensure maximum security. Box&Co will never open your containers without your express permission unless we need to for legal reasons.

Are there any items you won't store?

Yes, we are unable to store any perishable items, breakables, liquids, explosive devices, artwork, mirrors, jewelry, glass, fine art or any illegal substances or drugs recognized as illegal by the U.S. Government. If you need help deciding whether we can store a particular item, please give us a call at 1-855-NYBOXCO.

What if I don’t know how many containers i need?

We only charge you for the containers you use. You can order as many containers you think you need and if you order too many we will take them back at no charge to you. If you need help deciding what to order you can always call or email us and we will help you make the right decision.

What if I have my own boxes?

It is important to use Box&Co’s sturdy state -of- the- art, eco-friendly plastic containers when packing your personal items. So just repack your stuff in our boxes that will keep your personal items safe and secure. Each box has a barcode to identify that it belongs to you. We insist that all non-bulk items be stored in Box&Co plastic containers. If you do decide to use your own boxes, they will be considered bulk items and will be charged at that rate.

What size containers do Box&Co have available?

Our box dimensions are:

Medium: 22” long x 15” wide x 12 1/2” high
Large: 27” long x 17” wide x 12” high
Wardrobe: 4’ tall x 2’ wide x 2’ deep
File: 15”long x10”wide x12” high

** Box sizes and types may vary from time to time. Please email us at to learn more.

Can you store larger items?

We can store bulk items item that cannot be placed in one of our containers but is small enough that it can be carried by one person. If you need help or are not sure if we can store your item, please call us at 855-NYBOXCO, or email us and we will help you decide.

Examples of bulk items that we store are:

Bulk items can be easily stored by our team and do not need to be boxed but these items MUST be properly covered, bagged and locked by you before they can be stored. If you choose not to properly protect your Bulk Items with bubble wrap or an equivalent, Box&Co will not be responsible for any possible resulting damage.

Where are my belongings stored?

We store all items in our state-of-the-art secured self-storage centers in Garden City, New York. All our storage centers are owned and operated by Box&Co, a division of Storage Quarters Records Management Inc., in business, specializing in all aspects of Storage for over 20 years. Our storage centers are designed for the safe self storage of your mini mobile self storage locked containers. The facilities are all climate controlled, monitored by the Police and Fire department 24/7, pest free and in flood free zones.

Are my Items safe?

Your items are very safe. Our storage facilities are monitored 24/7 through Police and Fire department security systems. Your containers have all been locked by you and the facilities have been locked and alarmed by us.

Are there weight limits on my storage?

Yes. Medium containers may weigh no more than 35lbs and large containers no more than 50lbs. Bulk items may weigh no more than 75 lbs.

Can I pick up my items myself?

Yes. You can access your items anytime during business hours at no extra charge. We ask that you provide us at least 36-hours advance notice to be sure there will be someone available to help you access your items.

What areas does Box&Co service?

We service Manhattan, Queens, Long Island City, Brooklyn, Bronx and Long Island. Email or call us to inquire about your location. We can always make it work!!

If you are outside our service area, you may incur an additional surcharge. Please give us a call at 1-855-NYBOXCO to get a quote!

Can I have my containers shipped to another state?

Absolutely! We will ship your containers to any location in the United States. Call us for a quote. If we ship your containers, you will be charged for each container plus cost of shipping. Large containers are $20 each and medium containers are $15.


Do you insure my belongings?

We do not provide insurance for your personal belongings. Box&Co is not aware of the value of the goods stored with us and we ask that you arrange appropriate insurance under your current homeowner or renter’s policy. We strongly advise you to have coverage on your belongings and contact your insurance advisor.

What happens if I need to file an insurance claim?

If the need arises for you to file a claim, please send an email to and we will work through the claim together in a quick manner. Please know that security and safety of your things is our highest priority.

Box&Co Fees and Billing

What are your pick up and delivery dates?

Our initial drop off of containers and pick up of your items is free for all new customers. Pick up and delivery is available 7 days per week. After that, any requests for more boxes or requests for delivery of items will incur a fee of $25 per appointment.

What is included in each pick up and delivery?

We will pick up or deliver to you as many containers or items at one time (anything one man can reasonably carry) as you need.

Your initial delivery of empty containers and pick-up of full containers and items are complimentary. After that, any deliveries or pick ups will incur a charge of $25.

If you place an order of +25 items, you may incur an additional surcharge.

Does the delivery rate change based on what type of home I live in?

The delivery rate will increase if you live in a walk-up style apartment. After your complimentary initial drop off of empty containers and pick up of packed items, we will add a $15 surcharge to any additional pick ups and deliveries. This charge is necessary because this type of home requires additional members of our Box Team and adds extra time to your appointment.

Is there a minimum cost to storage?

We have a minimum storage requirement of $20/month. You can storage as many or as little items as you want as long as it reaches the $20 minimum. If you store items for less than $20/month, a surcharge will be added to your order to meet the $20/month minimum.

Can I request some, but not all, of my things?

Yes! You can request whichever containers you want. There is a $25 delivery fee when you send a request for delivery of your containers.

If I return containers but leave others in storage does my monthly fee decrease?

Yes. You only pay for the space you use. If you reduce the number of containers you are storing, then your monthly fee will be reduced accordingly. We have a minimum storage requirement of $20/month, so if you take items out of storage and it lowers your monthly cost to less than $20/month, a surcharge will be added to meet the $20/month minimum.

If I have my things returned in the middle of my billing cycle, do I have to pay for the entire month?

We do not prorate months for storage. If you have your containers delivered out of storage before the next billing cycle you will not be charged for the following month.

What happens if I frequently move things back and forth from storage?

No worries!! It’s just a $25 flat delivery/pick up fee for as many containers/items as you want.

What if I don't need to store a container after it's been delivered to me?

If you retrieved a container from Box&Co and decide that you don’t need to store that container anymore, you will have to set up a pick up appointment with our Box Team and they will retrieve the empty container. This pick up will be treated like any other drop off or pick up and a $25 fee will be charged to that account.

If you don't set up an appointment within two weeks and you decide to not return the empty container to storage, you will be charged a flat fee for the purchase of each container you have.

How does your cost compare to other solutions like self storage?

Box&Co does its very best to make storing your stuff affordable! Our minimum monthly fee is MUCH less than renting a self-storage unit where the space may not be utilized 100%. Other companies that offer pick up and delivery service, charge you extra money when they bring more than 1 team member to your appointment or charge you by the hour. We only charge a flat rate for pick ups and deliveries. Those companies also still require you to rent a unit, even if you don’t need all of that space! With Box&Co, you only pay for the number of items that you have in storage!

What happens to my belongings if I am late making a payment?

If you know in advance that you may be late making a payment for any reason, please contact us so that we can work with you. If you don't reach out to us, you will be charged a penalty fee for late or missed payments. In extreme cases, if you have not paid we may not return your belongings or take further action until your account balance is settled.

Do I have to make a long-term commitment?

We only require an initial 3-month commitment when you store containers or items with us. After that short period, you won't be required to make any long term commitments to storing. It's all based on your needs!

Do you offer a discount for students/military/seniors?

Yes, please contact us at to find out about our special programs. If you are a student, please visit the student promos section on our website and review the FAQs that we have in place for student storage!

What forms of payment do you accept?

We accept all major credit cards as payment. You will have to provide your credit card information at the time you place your order. Your account will then be automatically charged on a monthly basis.

How do I update my billing or contact information?

Your billing and account information can be updated through your account on the Box&Co website. Log into your account, click on your name and select billing on the drop-down menu. You can update your contact information in your account when you place new orders. To change your password, select forgot password and go through the steps to create a new one.

Other Questions

How do I access my stuff if the website is down?

Our toll free number (855-269-2696) is covered 24/7 for emergency issues.

Are you a member of any industry associations?

Box&Co is a division of Storage Quarters, which is a member of the New York Self-Storage Association (18 years +), Professional Records Information Systems Management ("PRISM") (15 years); National Association Information Destruction ("NAID") and the New York Chapter of The National Association of Organizing Professionals.

Student FAQs

I am a student and need to store my stuff, how do I get started?

Box&Co makes it really easy for students to store their stuff! Visit our website at Scroll over the pricing section at the top of website and a drop-down will show a section for “Student Promos.” Click on that link to see the different options that are available for storing your stuff!

Once you pick the package or a la carte items that you need, click on the “BOOK NOW” button to get started with placing an order! Select the number of items that are in the package you want or select the number of a la carte items you are planning to store. Once your requested items are selected, you can select a date and time for us to come drop off your supplies and pick up your packed items! Don’t forget to create an account so that your order will process and you’ll be able to log in to check the status of your appointments and view the items that you have in storage.

When we drop off your supplies, be sure to record the barcode number that is attached to each box. You can keep track of each barcoded box that is in your account by adding descriptions and pictures of the items in each box! Once your boxes and items arrive to our facility, you can track them in your account. If you need any of your items back, you can select them from your account and request delivery of them back!

Don’t forget to write your school’s name in the Promo Code section when signing up! This way you’ll receive a 10% student discount on your monthly storage!

If you need assistance or have questions about placing an order please reach out to us by emailing or calling us at 1-855-NYBOXCO.

How do I know which package is right for me?

If you visit the Student Promos section of our website, you’ll find different package options for your storage needs. We’ve specially curated these packages to fit as many students needs as possible. If you are unsure of how many boxes you will need, you can always order more than you think and return what you do not use. The best part about our service is that you only pay for the items that you store with us!

If you feel that a student package isn’t right for you, we have a list of a la carte items that can be ordered as stand-alone options when you place an order.

You can also add any a la carte items as an add-on to any student package. This will be charged as a separate add-on for the same duration as the package you requested.

If you still aren’t sure what to order, send us an email at or give us a call at 1-855-NYBOXCO and we’ll help you select the right amount of items!

What do the student packages include?

If you select a student package, you will receive your initial drop off of empty boxes, your pick up of packed items, and your drop off back to school all for free!! If you need any additional drop offs or pick ups, then you will incur a $25 service fee.

If you do not select a student package or you do not end up storing the amount that completes one of our packages, your order will be treated as “a la carte” and WILL NOT include the delivery back to school. The delivery back to school will incur a $25 service fee. If you need any additional drop offs or pick ups, that will also incur a $25 service fee.

What schools do you service?

We will service any school within our service area. Please review our general FAQs to see the areas that we serve. We have served the following schools in the past: Adelphi, LIU-CW Post, The City College of New York, Barnard, Columbia, NYU, Farmingdale State College, Fashion Institute of Technology, Fordham, Hofstra, Queens College, and St. Francis College.

If your school is not listed here, please email us at or call us at 1-855-NYBOXCO and we’ll see if we can help you!

How long can I store my stuff for?

Our packages run based on school term. You can either order a package for the summer break (4 months) or for a semester (6 months). Once your items arrive at storage, you will be charged a one-time fee up-front for the total package price.

If you are placing an a la carte order, our minimum storage requirement is 3 months. If your items stay in storage past 3 months, you will be moved to a monthly billing plan that recurs every month on the day that your items came into storage.

If you need a storage solution for under 30 days, We charge a flat fee of $125 for up to 5 items. If you need to add additional items, there is a $25 fee per item. When you request your items out of storage there will be a $25 service fee for delivery.

What do I pack my stuff in?

If you are a student, we offer sturdy 2-ply cardboard boxes for you to pack your items in. The box dimensions are 17x17x22. We offer one size and you can order as many as you want for $5 each per month or as part of a student package rate.

We offer student these boxes instead of our plastic containers so that when we return your items after a summer break or a semester away, you don’t have to worry about returning our containers back to us for an additional $25 service fee.

Our cardboard boxes are sturdy and will protect the items that you have packed inside. We provide tape upon request and will have you sign your name across the tape to ensure maximum security of your belongings.

If you prefer to use our plastic containers, you will need to sign up through our general pricing and you will not be able to take advantage of any student discounts or reduced pricing for students.

Is there a student discount?

Yes! Please visit the STUDENTS section on our website to see discounted pricing and packages exclusively for students! Please click the BOOK NOW button on the student page to take advantage of these discounts! When placing your order, add write your school’s name in the Promo Code section when prompted so that we can make sure you get the discounted pricing!

Please Note: If you place an order through our general page, you will not be able to take advantage of the discounted student pricing.

We require a $20/month minimum on any order that is placed for storage. If your order does not meet the $20/month minimum, you will be charged the difference.

What is the cost for pick up and delivery?

Your first drop off of packing supplies and pick up of packed items is complimentary with your order! After that, any pick ups or deliveries that we have to make will incur a $25 service fee.

If you select one of our student packages, your delivery back to school is free!

What times you do pick up and deliver to my school?

When placing your order, you can select the date and time that you would like us to drop off packing material and pick up your packed items. Outside of busy season, we can accommodate a request made via our online system. If we need to make any changes to your order we will contact you directly.

During our busy season (April-May, August-September), you can still request dates through our ordering system but we will need all of our students to be flexible as we need to coordinate appointments based on school location and volume of students that we are serving at each school. Please make sure to place your orders for summer storage as early as you can to ensure that we can accommodate your end of semester schedule.

For summer storage students, we will send emails to you during the summer asking for your desired delivery dates back to school. We do this to make sure that we can get everyone’s items back to them at the start of the school year. Please be aware that we cannot guarantee those requested desired dates. We will do our best to get your items back to you within your move-in period but we may have to move your appointment a few days earlier or later based on the school’s schedule. It is very important that every student email us back as soon as possible once those emails go out so that we can account for you on our delivery schedule. If we do not hear from you via email or phone you will not be added to our delivery schedule for fall move-in and you will not be able to receive your items until after our fall move-in schedule has been completed.

If you have not received an email from us by mid-late July, then please check your spam folder in your email or contact us directly to make sure that you are accounted for. If you are spending the summer abroad, make sure that you have a way of contacting us mid-summer to reserve an appointment for fall move-in.

Can I schedule my appointments online?

Yes! You can schedule an appointment at the same time that you place your order online. If there are any conflicts with the appointment date/time requested, we will follow up with you directly.

During our busy season, we reserve the right to change your delivery date and time based on your school’s location and the volume of students that we are serving at your school. If we have to change your appointment, we will contact you directly to let you know and we will work with you to find an alternate date/time based on your end of semester schedule.

Please make sure that whatever email address you provide us when you place your order is one that you check often. This is the main way that we will communicate with you regarding your appointment status.

Do I need to confirm my appointment ahead of time?

Yes, you will receive an automated email from us 24-48 hours in advance of your scheduled appointment reminding you of the date and time reserved. We require that you respond to this email confirming that you will be ready for your appointment on the date and time mentioned. If we do not get a response back from you confirming the appointment, we may be forced to cancel or delay your appointment.

How do you contact me for my appointment?

We will contact you prior to your appointment via email. Please make sure you are checking your emails so that you can respond to us promptly. On the day of your appointment, we will contact you by phone to make sure that you are ready for us. We will call when we are close by and again when we have arrived. Please make sure that you have access to the phone number that you have provided us at the time of your appointment. If we cannot reach you by phone at the time of your appointment, we will have to move onto our other appointments. If you are non-responsive when we call, we will consider it a failed appointment and you will be charged a $25 service fee.

Do you provide a delivery window?

Yes, we offer delivery windows on our website when you are requesting an appointment. Please make sure that you are available during the entire delivery window as we cannot guarantee specific delivery times within that window.

During our busy season (April-May, August-September), we may extend those delivery windows so that we can accommodate a large volume of students. Please make sure that you schedule your day accordingly as we will need you to be available during the entire delivery window.

Do I have to be present for my appointments?

You must be present for all of your appointments so that you can sign for your packing materials, when we take your items to storage, and when we return them back to you. If you cannot be present for these appointments, you need to appoint a representative that will be available for your appointment and will sign on your behalf.

If you are appointing a representative, please make sure that you email us at or call us at 1-855-NYBOXCO to provide us with the name, phone number and address (if different from the one you originally provided us with) at least 24 hours prior to your appointment.

What if I miss an appointment, Can I reschedule?

If we cannot get in touch with you for your appointment and you miss us, you can email or call us to reschedule your appointment. You will be charged a $25 service fee for the appointment that you missed.

During our busy season (April-May, August-September), if you miss a scheduled appointment we will do our best to try and reschedule you but please understand that we are operating at a high volume during these times and we might not be able to accommodate your new requested date. You will have to be flexible with the date and time that we can provide you.

When should I place my order for summer storage?

We suggest that you place your order for summer storage as soon as you possibly can. We fill up very quickly and in order to try and accommodate your requested appointment date/time, we ask that you schedule your appointments in March and April.

What happens when I need my stuff back in the fall?

If you stored your items with us for summer storage, we will be reaching out to you via email around mid/late July. This email will have instructions on requesting your desired delivery date for your fall move in. If you have not received an email from us by the end of July, please check your spam folder or reach out to us directly to make sure that we include you in our delivery schedule.

Once we collect responses back from all of our students, we will build our fall delivery schedule. The delivery schedule is based on your school’s move in schedule and your requested delivery date. Please note that we will do our best to accommodate your request but that we cannot guarantee your requested dates. Once we finalize our delivery schedule around early-mid August, we will email you your delivery date and appointment window on that date. Please make sure that you or a representative is available during the entire delivery window so that we can deliver items back to every student in a timely fashion.

If we cannot reach you via phone or email on the date of your delivery, then we will consider it a failed delivery, charge a $25 service fee and you will have to contact us to reschedule your appointment outside of our fall delivery schedule.

What if I have an oversized bulk item?

We consider bulk items any piece that cannot be placed in a box but that one person can carry. Examples of bulk items that we store are:

If you have an oversized bulk item that you would liked stored, please email us at or give us a call at 1-855-NYBOXCO and we will let you know if we can store it for you. Oversized bulk items may incur an additional fee.

Are there items that I can’t store with you?

Yes, we are unable to store any perishable items, breakables, liquids, explosive devices, mirrors, jewelry, glass, fine art or any illegal substances or drugs recognized as illegal by the U.S. Government. If you need help deciding whether we can store a particular item, please give us a call at 1-855-NYBOXCO.

If you are an art student and want to store your work from the semester, please email us at or call us at 1-855-NYBOXCO and we will help you figure out if you can store it and how to properly protect your art.

What if I have other questions about storing with Box&Co?

If you have other questions that you didn’t find answers to here, please check out our general FAQ page. If you still have questions that are unanswered, please feel free to email us at or call us at 1-855-NYBOXCO and we will answer your questions right away!

FAQS for renting a Refrigerator or Microwave from Box&Co:

Do I receive my rental the day I move-in? And do I get to keep it until the day I move-out?

The price of your rental is good for 2 semesters, which covers the day you move in until the day you move out each year. Please contact us at 1-855-NYBOXCO or if you need to keep your rental over the summer or if you only want to rent a refrigerator, microwave or combo for only 1 semester.

Do I have to be present to take delivery of my rental?

Yes, we require anyone that is renting from us to be present at the time of their delivery. If he or she is unavailable, they can appoint a friend or a roommate to take delivery. If you are appointing a friend to be present for your delivery, please email us their name, phone number and delivery location at least 24 hours prior to your appointment.

What if my refrigerator stops working?

Rentals are covered for the whole term if the damage is due to a mechanical or manufacturing error. Please call our office at 1-855-NYBOXCO if an issue occurs and we will discuss a remedy. If you damaged the rental due to your own negligence, then you will be responsible for the cost of replacing your rental.

What about lost food items due to mechanical or manufacturing error?

We do not reimburse for any items that are lost or damaged due to a mechanical or manufacturing error in your rental. Since these kinds of defects are out of our control we cannot be responsible for any loss of items that occur due to a mechanical or manufacturing error.

What if I want to cancel my rental?

You can cancel your rental up to 48 hours advance notice without incurring any fees. If you cancel your order any time after that, you will incur a processing fee of $10. We process payment for the entire term on the day that we deliver your rental. The rental fee is non-refundable if you decide to cancel your rental once we have already delivered it. If you decide to cancel your rental after its been delivered, you will not be able to receive a refund and will be charged a pick-up fee of $25 for us to come collect the rental.

Are there any other fees I should know about?

The cost of the rental includes the delivery at the beginning of the term and pick-up at the end of the term! If for some reason we need to come collect the rental outside of the initial delivery and the pick-up at the end of the term, the fee will be $25 each time we have to pick-up or deliver your rental.