Help

If you have any questions that aren't covered here please contact info@boxnco.com.

Frequently Asked Questions

Getting Started

What is on demand storage?

Our on demand storage services provide you with containers, packing supplies, pick-ups at your convenience, and drop offs of your items at the touch of a button, all while you sip a cup of coffee from your couch! We simplify the whole storage process. You never have to visit a storage facility again!

How does Box&Co work?

Our process is simple, quick and can be done straight from our website! You can also call us directly for personalized services!

Click on any of the GET STARTED buttons on our website and you will be prompted to set up an account with log in information. You can then create an order of containers and/or bulk items or choose one of our package pricing. Once you select your items, you will be can schedule a delivery time for a member of our Box&Co "Box Team" to deliver your containers.

When an order is placed, we will deliver empty, bar-coded containers, security locks and a Box&Co welcome packet – which includes an inventory form and other helpful information.

After we deliver your containers, you can pack them however you like and inventory them through your account on our website. You can even take a picture of the container or item and upload them through your account directly to the item.

If you don't want to use our website to track and retrieve your inventory, you can keep a list at home of the items you have stored with us and call us at 1-855-NYBOXCO to select which items you want delivered back to you.

The inventory list is also where you will select containers or items to be delivered back to you when you need them. Just log into your account and pick the containers you want retrieved and select a delivery time and date through our website or call us at the number above and we will be happy to send your boxes back to you! We can return all of your boxes or just the ones you need at any given time. You can also pre-schedule a pick up time when you place your order and reschedule it if necessary.

How can I see my items online?

To access your inventory, go to www.boxnco.com and click on the “log in” button at the top right hand corner of our home page. Use the log in credentials you created for your first order and you will be brought to your inventory page. There you can view the items that you currently have with you and the items that are with Box&Co. From there, you will be able to view your inventory and select which boxes you want delivered back to you.

Can I change or cancel my reservation?

You can change or cancel your reservation by logging into your account or visiting our contact us section on the website. You can also change or cancel a reservation by calling us at 1-855-NYBOXCO.

We ask that you provide us with at least 24 hours notice, should you need to change or cancel your reservation. If you cancel or change your reservation within 8 hours of your appointment, you will be charged a $10 service fee.

Any appointment that has not been cancelled but cannot be completed due to a customer's non-responsiveness will incur a failed delivery charge of $19.95.

How much time do I have to pack up my belongings after I receive my containers?

We will give you two weeks to schedule a pick-up after we drop off your containers. If you do not schedule a pick-up of the empty containers within two weeks, we will assume that you want to keep the containers and you will be charged $20 for each large container and $15 for each medium container that you keep. We encourage all of our customers to make their drop off and pick up reservations as soon as possible to ensure you can get your preferred time.

Will you wait while I pack my containers?

Our Box Team will wait 15 minutes while you pack your containers. If you need more time, schedule a pick up through our website and we will come back another day. No worries!!

Do you provide packing supplies?

Yes. We have bubble wrap and packing tape available for you to order at the same time you order your containers. We will deliver your requested packing supplies at the same time as your scheduled drop off of containers. Please see our price list for packaging materials.

Will you pack my containers?

Sorry, but we don't offer packing services to our customers. If you need help with packing please call or email and we will refer you to a reliable company.

What times can I request to have my boxes delivered?

The Box&Co team is at your service 7 days a week during the following times:

   
Monday 8:00am - 7:00pm
Tuesday 8:00am - 7:00pm
Wednesday 8:00am - 7:00pm
Thursday 8:00am - 7:00pm
Friday 8:00am - 5:00pm
Saturday 10:00am - 4:00pm
Sunday 10:00am - 4:00pm

What are your pick up and delivery dates?

Delivery and pick up are available 7 days per week.

What days are you closed and do not deliver?

Box&Co is open and delivering every day except for the following major holidays:

How quickly can I have access to my items in storage?

Normal delivery times are between 24-48 hours from time of request, but if you need quicker service we can easily accommodate an expedited delivery for an additional fee of $29.95.

Who is handling and delivering my containers?

All of our drivers and self storage personnel, the Box Team, are thoroughly background and DMV checked. Each member of our Box Team undergoes training to offer you the best customer service possible. We have over 20 years experience in storage, security, and excellent customer service relations.

Storing with Box&Co

How will I know if my Containers are secured?

We deliver locks with your containers when we drop them off. Once you are finished packing, you will lock each of your containers. Each lock has a number unique to your container for your security and you can record that number with your items inventory in your account. Box&Co will never open your containers without your express permission unless we need to for legal reasons.

Are there any items you won't store?

Yes, we are unable to store any perishable items, breakables, liquids, explosive devices, artwork, mirrors, jewelry, glass, fine art or any illegal substances or drugs recognized as illegal by the U.S. Government. If you need help deciding whether we can store a particular item, please give us a call at 1-855-NYBOXCO.

What if I don’t know how many containers i need?

We only charge you for the containers you use. You can order as many containers you think you need and if you order too many we will take them back at no charge to you. If you need help deciding what to order you can always call or email us and we will help you make the right decision.

What if I have my own boxes?

It is important to use Box&Co’s sturdy state -of- the- art, eco-friendly plastic containers when packing your personal items. So just repack your stuff in our boxes that will keep your personal items safe and secure. Each box has a bar-code to identify it belongs to you. Each container has security locks that have a unique number for each box, so you know when they are returned, the box remained locked. We do require that all non-bulk items be stored in Box&Co plastic containers.

What size containers do Box&Co have available?

Our box dimensions are:

Medium: 22” long x 15” wide x 12 1/2” high
Large: 27” long x 17” wide x 12” high
Wardrobe: 4’ tall x 2’ wide x 2’ deep
File: 15”long x10”wide x12” high

Can you store larger items?

We can store bulk items item that cannot be placed in one of our containers but is small enough that it can be carried by one person. If you need help or are not sure if we can store your item, please call us at 855-NYBOXCO, or email us and we will help you decide.

Examples of bulk items that we store are:

Bulk items be easily stored by our team and do not need to be boxed but these items must be properly covered, bagged and locked by you before they can be stored.

Where are my belongings stored?

We store all items in our state-of-the-art secured self-storage centers in Garden City, New York. All our storage centers are owned and operated by Box&Co, a division of Storage Quarters Records Management Inc., in business, specializing in all aspects of Storage for over 20 years. Our storage centers are designed for the safe self storage of your mini mobile self storage locked containers. The facilities are all climate controlled, monitored by the Police and Fire department 24/7, pest free and in flood free zones.

Are my Items safe?

Your items are very safe. Our storage facilities are monitored 24/7 through Police and Fire department security systems. Your containers have all been locked by you and the facilities have been locked and alarmed by us.

Are there weight limits on my storage?

Yes. Medium containers may weigh no more than 35lbs and large containers no more than 50lbs. Bulk items may weigh no more than 75 lbs.

Can I pick up my items myself?

Yes. You can access your items anytime during business hours at no extra charge. We ask that you provide us at least 36-hours advance notice to be sure there will be someone available to help you access your items.

What areas does Box&Co service?

We service Manhattan, Queens, Brooklyn, Bronx and Long Island. Email or call us to inquire about your location. We can always make it work!!

If you are outside our service area, you may incur an additional surcharge.

Can I have my containers shipped to another state?

Absolutely! We will ship your containers to any location in the United States. Call us for a quote. If we ship your containers, you will be charged for each container plus cost of shipping. Large containers are $20 each and medium containers are $15.

Insurance

Do you insure my belongings?

We do not provide insurance for your personal belongings. Box&Co is not aware of the value of the goods stored with us and we ask that you arrange appropriate insurance under your current homeowner or renter’s policy. We strongly advise you to have coverage on your belongings and contact your insurance advisor.

What happens if I need to file an insurance claim?

If the need arises for you to file a claim, please send an email to info@boxnco.com and we will work through the claim together in a quick manner. Please know that security and safety of your things is our highest priority.

Box&Co Fees and Billing

What are your pick up and delivery dates?

Our initial drop off of boxes and pick up of your items is free for all new customers. Delivery and pick up are available 7 days per week. After that, any requests for more boxes or requests for delivery of items will incur a fee of $19.95 per appointment.

What is included in each pick up and delivery?

We will pick up or deliver to you as many boxes or items at one time (anything one man can reasonably carry) as you need.

Your initial delivery of empty containers and pick-up of full containers and items are complimentary. After that, any deliveries or pick-ups will incur a charge of $19.95.

If you place an order of +25 items, you may incur a $10 surcharge.

Is there a minimum cost to storage?

We have a minimum storage requirement of $20/month. You can storage as many or as little items as you want as long as it reaches the $20 minimum. If you store items for less than $20/month, a surcharge will be added to your order to meet the $20/month minimum.

Can I request some, but not all, of my things?

Yes! You can request whichever containers you want. There is a $19.95 delivery fee when you send a request for delivery of your containers.

If I return containers but leave others in storage does my monthly fee decrease?

Yes. You only pay for the space you use. If you reduce the number of containers you are storing, then your monthly fee will be reduced accordingly. We have a minimum storage requirement of $20/month, so if you take items out of storage and it lowers your monthly cost to less than $20/month, a surcharge will be added to meet the $20/month minimum.

If I have my things returned in the middle of my billing cycle, do I have to pay for the entire month?

We do not prorate months for storage. If you have your containers delivered out of storage before the next billing cycle you will not be charged for the following month.

What happens if I frequently move things back and forth from storage?

No worries!! It’s just a $19.95 flat delivery/pick up fee for as many boxes/items as you want.

What if I don't need to store a container after it's been delivered to me?

If you retrieved a container from Box&Co and decide that you don’t need to store that container anymore, you will have to set up a pick up appointment with our Box Team and they will retrieve the empty container. This pick up will be treated like any other drop off or pick up and a $19.95 fee will be charged to that account.

If you don't set up an appointment within two weeks and you decide to not return the empty container to storage, you will be charged a flat fee for the purchase of each container you have.

How does your cost compare to other solutions like self storage?

The monthly fee is much less than renting a self-storage unit where the space may not be utilized 100%. Renting a storage unit means you often pay for space you don't need. With Box&Co, you only pay for the mini mobile self-storage container that your items are in.

What happens to my belongings if I am late making a payment?

If you know in advance that you may be late making a payment for any reason, please contact us so that we can work with you. If you don't reach out to us, you will be charged a penalty fee for late or missed payments. In extreme cases, if you have not paid we may not return your belongings or take further action until your account balance is settled.

Do I have to make a long-term commitment?

We only require an initial 3-month commitment when you store containers or items with us. After that short period, you won't be required to make any long term commitments to storing. It's all based on your needs!

Do you offer a discount for students/military/seniors?

Yes, please contact us at info@boxnco.com to find out about our special programs.

What forms of payment do you accept?

We accept all major credit cards as payment. You will have to provide your credit card information at the time you place your order. Your account will then be automatically charged on a monthly basis.

How do I update my billing or contact information?

Your billing and account information can be updated through your account on the Box&Co website. Log into your account, click on your name and select billing on the drop-down menu. You can update your contact information in your account when you place new orders. To change your password, select forgot password and go through the steps to create a new one.

Other Questions

How do I access my stuff if the website is down?

Our toll free number (855-269-2696) is covered 24/7 for emergency issues.

Are you a member of any industry associations?

Box&Co is a division of Storage Quarters, which is a member of the New York Self-Storage Association (18 years +), Professional Records Information Systems Management ("PRISM") (15 years); National Association Information Destruction ("NAID") and the New York Chapter of The National Association of Organizing Professionals.